Returns and Refunds
In full compliance with current legislation, Azienda agricola Monte Monaco srl. recognizes customers a period of 14 days to return the products purchased online, without any penalty and without having to provide any motivation. The period for exercising the right of withdrawal shall run from the day on which the Customer received the products. The Customer who intends to exercise the right of withdrawal, within the aforementioned period, may:
a) Use the appropriate Withdrawal Form, downloadable via the following link: Download Withdrawal Form;
b) Send to firstname.lastname@example.org any other explicit statement of your decision to withdraw from the contract, or by registered mail to Loc. Hill snc. 63088 Montemonaco (AP)
The products must be returned intact and in perfect condition, in the original packaging, complete in all their parts (including packaging and any documentation and ancillary equipment) and accompanied by the attached tax documentation.
Upon receipt of the package, as indicated above, the Monte Monaco farm will refund the amount due, and any shipping costs incurred at the time of purchase, within a maximum period of 14 days from the day on which it has received the products from the Customer. The refund will be made in the same payment method used by the customer. If the refund is to be made by bank transfer, the customer must keep his bank details: IBAN, SWIFT and BIC.